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Return & Refund Policy

 

Returns

If your product is defective, immediately let our staff know and we will send you a replacement.

We are unable to accept returns on retailer purchases, incorrectly purchased products, and products damaged due to customer error.

Lastly, we do not accept returns for non-damaged items or items that have been delivered incorrectly.

To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Miami. Please note that the purchaser will bear any shipping costs associated with the returns.

Refunds

We offer a 30-day, no-hassle refund policy. If you are not completely satisfied with your purchase, simply send the product back within 30 days of receiving your product and we'll promptly refund your money once we receive your product. Please note that the product must be received in original working condition with original packaging. The refund will be processed once our team confirms receipt of the return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Refunds (If applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 

If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please contact us at support@shieldeck.com

Cancellations

To make an order cancellation, please contact us immediately at support@shieldeck.com. If you cancel your purchase within 1 hour, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Shipping Costs

It is your responsibility to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it.

The time it takes for your exchanged product to reach you will vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned item(s).