Help Center

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About our Products

The BuzzTrap

What type of UV light does the lamp emit?
The BuzzTrap insect trap uses a 365 nm UV fluorescent bulb that emits a type of light that is highly attractive to flying insects, and is completely safe and harmless to humans and pets.

What type of insects does it trap?
The Shieldeck® insect trap is designed to attract and trap a wide variety of flying insects, including mosquitoes, flies, gnats, fruit flies, moths, wasps, and other flying pests.

How is Shieldeck® different from other products on the market?
Shieldeck® is different from other insect traps on the market in several ways. It is completely non-toxic, chemical-free, noiseless, and odorless, making it safe and environmentally friendly. It also uses a highly effective UV fluorescent bulb that can attract flying insects from a range of up to 350 square feet.

Are sticky pads included in the box or do I need to buy a pack separately?
Yes, the Shieldeck® insect trap comes with 5 sticky pads included in the box, so you can start using it right away. When the sticky pad is full of trapped insects, simply replace it with a new one. Additionally, you can buy them separately through this link: Replacement Sticky Pads.

Do the sticky pads emit a scent?
No, the sticky pads used in the Shieldeck® insect trap are completely odorless and do not emit any scent or fragrance.

How long does the light last for?
The UV fluorescent bulb used in the Shieldeck® insect trap has a lifespan of up to 15,000 hours, which means it can last for years without needing to be replaced.

What size room will the Shieldeck Insect Traps work in?

The Shieldeck® insect trap is designed to cover a range of up to 350 square feet, making it ideal for use in small to medium-sized rooms, such as bedrooms, living rooms, kitchens, and bathrooms.

Does it need to be always plugged in to work?
Yes, the Shieldeck® insect trap needs to be plugged in to work. Simply plug it into any standard electrical outlet, and it will start attracting and trapping flying insects immediately.

Does it make any noise?
No, the Shieldeck® insect trap is completely noiseless, so it won't disturb your peace and quiet.

Can I use my Shieldeck® outside?
The Shieldeck® insect trap is designed for indoor use, nonetheless, you could still use it outdoors, but it will be less effective, and it’s not waterproof.

What is the guarantee on the Shieldeck®?
The Shieldeck® insect trap comes with a 30-day money-back guarantee, so you can try it risk-free and return it if you are not completely satisfied. It also comes with 1-year hassle-free warranty from defective materials for the original purchaser.

How much electricity does it use? Will it break my utility bill?
The Shieldeck® insect trap has a power consumption of 9W, so no, it will not break your utility bill.

Is this trap safe for my family and pets?
Yes, the BuzzTrap was designed using a special 365 nm UV light technology, that doesn’t cause any harm to humans nor animals.

Sticky Pad Refills

Are sticky pads included in the box or do I need to buy a pack separately?
Yes, the Shieldeck® insect trap comes with 5 sticky pads included in the box, so you can start using it right away. When the sticky pad is full of trapped insects, simply replace it with a new one. Additionally, you can buy them separately through this link: Replacement Sticky Pads.

How does the subscription work?
Simple. You choose the amount of packs you would like to receive on a bi-monthly basis. You will get your 1st package when you subscribe, and then every 2 months a new package will be sent out to you. You will only be charged every 2 months, and you can cancel the subscription at any time.

Do the sticky pads emit a scent?
No, the sticky pads used in the Shieldeck® insect trap are completely odorless and do not emit any scent or fragrance.

How often should I replace the sticky pads?
For optimal performance, we recommend replacing the sticky pads every 4 weeks, or when full.

Do the sticky pads use any chemicals?

No, the sticky pads used in the Shieldeck® insect trap are completely chemical-free and non-toxic, so they are completely safe to use around humans and pets.

UV Replacement Bulb

What type of UV light does the lamp emit?
The BuzzTrap insect trap uses a 365 nm UV fluorescent bulb that emits a type of light that is highly attractive to flying insects, and is completely safe and harmless to humans and pets.

How long does the light last for?
The UV fluorescent bulb used in the Shieldeck® insect trap has a lifespan of up to 15,000 hours, which means it can last for years without needing to be replaced.

How much electricity does it use? Will it break my utility bill?
The Shieldeck® insect trap has a power consumption of 9W, so no, it will not break your utility bill.

Is the UV light safe for my family and pets?
Yes, the BuzzTrap was designed using a special 365 nm UV light technology, that doesn’t cause any harm to humans nor animals.

General Inquiries

Shipping

Do you offer free shipping?
Yes we do! We offer Free 3-5 Day Delivery (through standard shipping) for all orders.

When will my order ship?
Orders will usually be shipped within 12-24 business hours. Please note that it may take up to 48 hours for your tracking information to update on the carrier's tracking website. Most packages take 3 -5 days from the ship date to arrive.

How long will it take for my order to arrive?

Our Standard Shipping usually takes 3-5 business days from the day it shipped to arrive to its final destination. Our Express Shipping usually takes from 2-3 business days. If you would like to know more about your shipping status, please email us to support@shieldeck.com, and we will provide you with the most updated tracking information.

Do you ship internationally?
We only ship our products inside the United States.

My order stopped tracking but hasn't arrived! What should I do?

Oh no! We're so sorry to hear this. Please email us at support@shieldeck.com, along with your order number and first and last name, so we can look into this for you right away!

How do I change my shipping address?

If you are not a subscriber, please contact us immediately at support@shieldeck.com with the subject line URGENT: Incorrect Address, and we will make sure your order gets to you! Please take into consideration that we have very quick shipping times, therefore, if you take more than 1 hour to send us the email, the order may have been shipped already. If you are a subscriber and your order has not been processed yet, you can update your address at any time through your Account Page. Please always be sure to keep your shipping information up to date!

Can I cancel my order?

To make an order cancellation, please contact us immediately at support@shieldeck.com. If you cancel your purchase within 1 hour, we can unconditionally refund your money. Otherwise, your items will have to be sent back to us once they reach you.

Returns

What do I do if something arrives broken or damaged?
If your product is defective, immediately let our staff know, and we will send you a replacement for free after investigating the malfunction.

What is your return policy?
We offer free 30-day returns, just email us at support@shieldeck.com and we will send you the return instructions. Please note that the product must be received in original working condition with original packaging with all its accessories. The refund will be processed once our team confirms the receipt of the product/s in perfect condition.

What do I do if the product stopped working inside the 1-year warranty period?

If one of your products stops working within the 1-year window, please email us at support@shieldeck.com, and we will send you a replacement product with the fastest shipping possible. Our policy: we offer a 1-year limited warranty for all products purchased from our website. The warranty covers defects in materials or workmanship under normal use during the warranty period. Please note that the warranty does not cover defects or damages resulting from improper use, accidental drops, or abuse. The warranty specifically excludes the bulb's lifespan, as it is considered a consumable item. If the bulb dies during the warranty period, it will not be covered by the warranty. The warranty also does not cover damage caused by mistreatment of the product, including but not limited to, exposure to water or extreme temperatures.

Contact Us

What is the best way to contact the Shieldeck team?
The best way to reach us is by sending an email to support@shieldeck.com with a breakdown of how we can help! Please include an order number, or email us from the email associated with your account, so we can help as quickly as possible!

What are Shieldeck’s business hours?
9am - 5pm EST, Monday - Friday (excluding holidays)

Need Further Assistance?

If you need to get in touch fill out the contact form below or email support@shieldeck.com, and we will be back to you as soon as possible. Our team is available Monday through to Friday from 9:00 am to 5:00 pm EDT.

In the meantime, please check out our Frequently Asked Questions or contact us by phone to +1 (786) 432-5058. We are based in Miami, Florida. 33160. United States.